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We’re all about the perfect delivery, and that means supporting the people who deliver. Because you’re the true heroes of the story, making the perfect delivery time and time again.

Frequently asked questions

We aim to deliver your order in 2-3 business days, through our delivery specialists Hermes/DPD.

After 24 hours your order has already shipped.

 

If before 24 hours then please contact our support email: hello@spartanpac.com along with the following information:

 

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to cancel

 

Once the item has been cancelled, we will issue you a refund.

 

Our team will get back to you within 24 hours.

Your refund will be processed within 3-5 business days.

If you would like to return an item you have purchased, we recommend Parcel 2 Go.

 

Parcel2Go allows you to find the cheapest method of shipping.

 

Please Visit: https://www.parcel2go.com/

 

You can arrange your Return back to us using their platform that is simple, easy and quick to use.

Follow these Three Steps to complete your return:

1. Find the cheapest method of shipping.

2. Arrange for collection or Drop Off.

3. Sit back and track your parcel back to us.

The Returns Address is stated below:

Walkers Logistics - Spartanpac

Ramsbury Rd, Lambourn Woodlands, Hungerford RG17 7TJ

Once you have initiated the return, please contact our support email hello@spartanpac.com along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • The item you are returning 
  • Tracking Number of returning parcel 


If your item is damaged by general wear and tear then you will not be eligible for an exchange or a refund.

 

However, please contact our support email: hello@spartanpac.com along with the following information, if your backpack is faulty:

 

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Images of the damages

 

After reviewing we can issue you a replacement based on the circumstance.

 

Our team will get back to you within 24 hours. 

Yes, this is possible. Please contact our support email: hello@spartanpac.com along with the following information:

 

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to exchange
  • What you would like to exchange for

 

You would first have to return the unwanted item before we can send another. 

 

Our team will get back to you within 24 hours. 

We ship using two carriers, Hermes and DPD.

Once you receive your tracking number by email you can input this on the following links:

 

Hermes - https://www.myhermes.co.uk/track#/

 

DPD - https://www.dpd.co.uk/service/

Please contact our support email: hello@spartanpac.com along with the following information:

 

  • Your Name
  • Your Email Address
  • Your Order Number 

 

Our team will get back to you within 24 hours. 

If you do not have a PayPal account, you can proceed with payment through using PayPal Guest. 

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